Privacy Policy
Towards Belonging Limited - Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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- Names and contact details
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- Health information (including health conditions)
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- Records of meetings and decisions
We collect or use the following information for research or archiving purposes:
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- Names and contact details
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- Recorded images, such as photos or videos
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- Call recordings
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- Personal information used for the purpose of research
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- Records of consent, where appropriate
We also collect or use the following information for research or archiving purposes:
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- Health information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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- Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are:
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- Consent
Where we get personal information from
- People directly
How long we keep information
We will keep your information for two years from collecting it. Just before the collection anniversary occurs, we will contact you to enable you to refresh your consent or decline the use of your personal details in the future.
Who we share information with
Data processors:
This data processor does the following activities for us: They store our online forms, emails and documents
Microsoft
This data processor does the following activities for us: They store our online documents, emails, forms, images and videos
Other organisations
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- Other relevant third parties:
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- Aston University Engineering Department; for the purpose of research and education
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- Huddersfield University Engineering Department; for the purpose of research and education
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated
24 May 2024